Reference

pg11 Legal terms for your account

pg11 Legal terms give you a clear route through account access, payment records and policy requests before you enter the lobby.

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POLICY HELP

Get clear answers on Legal matters

A policy question should not leave you guessing about account access or payment records.

Account access Use the account support route when phone verification, a sign-in step or an access decision needs a Legal explanation. We can point you to the relevant clause after confirming account ownership.
Payment records For DANA, OVO, GoPay, QRIS or bank transfer questions, open the cashier record first and include its reference. This helps us connect your Legal request with the correct transaction history.
Policy changes Ask us to clarify a policy wording or request a correction through the account contact route. We may need phone verification before discussing private records or applying an account change.
DATA PRACTICES

What Legal means for your data

We handle Legal requests through the account details connected to your session, phone verification and transaction history.

Account data

We use account identifiers and phone verification to match a Legal request with the correct person. This reduces the chance that private access details or payment records are discussed with someone else.

Payment history

Records connected to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity may be checked when a Legal request concerns transaction status or account ownership.

Cookies

Cookies can support session continuity and security on the device you use. If you ask about cookie handling, contact us through your account route and identify the affected browser or device.

Account security

Keep your password private and complete phone verification only through the account access flow. We do not need your password in a policy request, payment query or data-change request.

Retention questions

If you want to know how a record is retained, name the account detail or transaction reference involved. We will assess the request against the applicable Legal wording and access rules.

Change requests

To request correction or another permitted change, send the account identifier and describe the exact field or policy point. We may confirm your phone before making any account-level adjustment.

Answers before you open an account

These Legal answers focus on the questions we expect before an Indonesian account is opened or used. They cover access, data, cookies, payment evidence and contact steps, while keeping the wording tied to the policy rather than describing unrelated lobby features.

pg11 Legal covers account access, phone verification, data handling, cookies, payment records, retention and requests to correct account details. Read the wording before opening an account and contact us when a clause needs clarification.

Access depends on local law and may differ by location or account circumstance. If an access decision affects you, use the account support route with your identifier so we can explain the applicable policy wording.

Legal requests about DANA, OVO, GoPay or QRIS records are checked against the cashier reference and account ownership. Include the transaction reference, but do not send your password or full wallet credentials.

Yes, where local law permits, you can request a correction through the account contact route. State the exact field that needs changing, and be ready to complete phone verification before an adjustment.

The Legal policy explains cookies used for session continuity and security. If you need a device-specific explanation, tell us which browser or device you used through the account support route.

Include your account identifier, the relevant policy topic and any transaction reference, such as a bank transfer or virtual account record. Never include your password, full wallet credentials or another person's data.

Yes. Name the record or account detail involved and ask through the policy contact route. We will assess the request using the applicable Legal wording and confirm ownership before discussing private information.

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